With the holiday season in full swing, most online retailers are focusing on order fulfillment and shipping, which is no surprise as products fly off distribution center shelves and into gift baskets all... View More
For most businesses, establishing a clear brand identity increases customer familiarity, recognition and retention. Companies of all sizes using delivery service providers to get their products, documents... View More
Most of us are familiar with the typical fuel surcharge formula - a percentage of the basic freight charge is added to the freight bill. The question is: “Is there any logic to that formula?”... View More
I have observed a fairly disturbing trend: Many organizations are heavily engaged in reengineering or change management efforts that are focused on best practices, benchmarking, balanced scorecards, metrics... View More
Online retailers have worked hard to make online shopping a simple, no-frills experience for their customers. A few clicks to comparison shop and settle on a purchase, then a couple clicks more to check... View More
Please download the PDF in order to see the referenced charts. On September 29 FedEx released a part of their 2011 General Rate Increase (GRI). To this point FedEx has released information concerning four... View More
Direct-to-consumer brands and continuity shippers face unique challenges in effectively managing product returns. Whereas traditional retailers expect to receive a percentage of returns by product categories,... View More
UPS (NYSE:UPS) today announced adjusted diluted earnings per share of $0.93 for thethird quarter of 2010, a 69% improvement over the prior-year period. Global revenuegrew 9.3%, generating $1.5 billion... View More
Returns have traditionally been a challenge for all types of businesses, from brick and mortar retailers and online brands to manufacturers that may drop-ship merchandise on behalf of a retail partner.... View More
On September 29th FedEx made their annual rate increase announcement for the Express and Freight divisions. The news release covered three key points.First, "FedEx Corp. will increase shipping rates for... View More
For many years, it seemed as though the carrier has had the upper hand, dictating terms and defining the services merchants can offer to their customers. This is counterintuitive because the carrier does... View More
Most shippers use WMS/TMS technology in managing their supply chain activities. Most modern WMS/TMS technologies include mode optimization, service level optimization, and even carrier optimization logic.... View More
I would like to start this month's column by saying that I hope to see you at the PARCEL Forum (www.parcelforum.com) - a great opportunity for industry networking and learning. I will be presenting one... View More
The importing and exporting of products and materials was a lot easier pre-9-11 for the buying organization. Post-9-11, the newly formed Department of Homeland Security and its agencies have been diligently... View More
Regional parcel carriers have long been overlooked in a market dominated by UPS and FedEx, even though they are more flexible and economical than the giants. But recent industry trends indicate that this... View More
Many people think of carrier selection as a paper-pushing exercise involving three bids and a spreadsheet. Taking this approach may result in subpar bid responses and a foregone opportunity to leverage... View More
To meet their cost-cutting goals, more and more companies are looking to their carrier invoices for answers to questions about why charges are accruing and how to recover or uncover funds. Invoices are... View More
September 16, 2010- FedEx released their fiscal first quarter results this morning. FedEx Corp. reported the following consolidated results for the first quarter: • Revenue of $9.46 billion, up 18%... View More