In this prolonged recession, logistics and transportation professionals have faced the challenges of streamlining operations, enhancing efficiencies, restructuring operations, bolstering customer service,... View More
I did my due diligence by checking flights at Kayak.com. Then I booked with the least costly airline to Ft. Lauderdale, which also happened to be my preferred carrier, and at that time I thought I had... View More
We recently published the results of the 2010 Metrics Best Practices Survey in our December issue of PARCEL. However, we had to condense the survey due to space restraints. Download the PDF to get the... View More
Each year, American adults catch an average of two or three “common” colds. Although there’s no quick cure for this malady, some studies suggest that taking Vitamin C can help. It’s... View More
Collaboration in Action – Why Do You Need it? As a business owner, think about some big decisions you have made over the years, and whether they benefited from, or might have benefited from, the... View More
With the holiday season in full swing, most online retailers are focusing on order fulfillment and shipping, which is no surprise as products fly off distribution center shelves and into gift baskets all... View More
For most businesses, establishing a clear brand identity increases customer familiarity, recognition and retention. Companies of all sizes using delivery service providers to get their products, documents... View More
Most of us are familiar with the typical fuel surcharge formula - a percentage of the basic freight charge is added to the freight bill. The question is: “Is there any logic to that formula?”... View More
I have observed a fairly disturbing trend: Many organizations are heavily engaged in reengineering or change management efforts that are focused on best practices, benchmarking, balanced scorecards, metrics... View More
Online retailers have worked hard to make online shopping a simple, no-frills experience for their customers. A few clicks to comparison shop and settle on a purchase, then a couple clicks more to check... View More
Please download the PDF in order to see the referenced charts. On September 29 FedEx released a part of their 2011 General Rate Increase (GRI). To this point FedEx has released information concerning four... View More
Direct-to-consumer brands and continuity shippers face unique challenges in effectively managing product returns. Whereas traditional retailers expect to receive a percentage of returns by product categories,... View More
UPS (NYSE:UPS) today announced adjusted diluted earnings per share of $0.93 for thethird quarter of 2010, a 69% improvement over the prior-year period. Global revenuegrew 9.3%, generating $1.5 billion... View More
Returns have traditionally been a challenge for all types of businesses, from brick and mortar retailers and online brands to manufacturers that may drop-ship merchandise on behalf of a retail partner.... View More
On September 29th FedEx made their annual rate increase announcement for the Express and Freight divisions. The news release covered three key points.First, "FedEx Corp. will increase shipping rates for... View More
For many years, it seemed as though the carrier has had the upper hand, dictating terms and defining the services merchants can offer to their customers. This is counterintuitive because the carrier does... View More
Most shippers use WMS/TMS technology in managing their supply chain activities. Most modern WMS/TMS technologies include mode optimization, service level optimization, and even carrier optimization logic.... View More
I would like to start this month's column by saying that I hope to see you at the PARCEL Forum (www.parcelforum.com) - a great opportunity for industry networking and learning. I will be presenting one... View More
