The booming trend of e-commerce shopping continues to grow, and not just in massive sales, but also in the actual size of products available. Sales of non-traditional, bulky items are now accessible f
With new technology constantly emerging to enhance the overall retail experience, customer expectations continue to rise. The typical online shopping process has improved in almost all phases, causing
In the last installment of PARCEL Counsel, we explored the legal characteristics of UPS and FedEx. While researching for that installment, I was reminded of the origin of UPS, which I would like to sh
As a result of the ongoing rise in e-commerce and the growth of Amazon Prime (which has an estimated 80 million US members), today’s online shoppers have very different expectations when it comes... View More
This was a successful and challenging peak season. Most volumes have exceeded projections, which has put pressure on the carriers to meet their customers’ delivery expectations. However, there is... View More
The provider that offers the fastest last-mile service wins the race, right? Think again! It’s all about customer service. Defining “customer service” often depends on your own business,... View More
It seems as if Mother Nature is having its way with the supply chain industry lately. While the mighty river of the “Amazon effect” is a disruptive element in creating new levels of customer... View More
Well, another peak season is in the books. And while the results aren’t fully quantified yet, there are still some interesting lessons we can draw from the exciting, and often chaotic, experience
Logistics processes and procedures are complex, and it’s common to still see physical documents shipped by express service providers to points of receipt, including your accounts payable, acco... View More
Can Amazon seriously take on FedEx and UPS as a major small parcel provider? There are plenty of naysayers that believe it can’t – the costs to establish a network is huge, but who says Amazon... View More
These two words were never meant to go together. However, in today’s ever-changing world (thanks to Amazon), consumers are expecting to receive their orders in two days for free. This has trul... View More
Online shoppers receive their orders via UPS, FedEx, and the USPS every day. E-commerce is growing exponentially, and for UPS and FedEx, it is representing a larger percentage of deliveries. For over
As the boom in e-commerce continues to transform today’s business environment, how should warehouses be structured to meet these demands for quick turnaround? Previously, one warehouse was bui... View More
What exactly is brand strategy? Essentially, this is a strategy to distinguish a company or products from its competitors. The aim is to create a lasting (positive) impression in the minds of cu... View More
According to UPS, more than half of shoppers are interested in an alternate delivery location with extended hours and lower fees. In fact, 35% of these shoppers prefer parcel lockers. With large retai
BOSTON, Oct. 10, 2017 /PRNewswire/ -- Transparency-One, the source to store supply chain transparency solution, today announced it has partnered with Microsoft to provide blockchain capabil... View More
A customized solution is only valuable when coupled with reliable service you can count on and an answer that doesn’t break the budget. U.S. Cargo is built on the idea of creating flexib... View More
In the shipping world, it is no longer just about getting a product from point A to point B the fastest. Carriers are becoming a resource for shippers, offering more services in different... View More
Are you a popular B2C shipper or an increasingly rare B2B unicorn? If you primarily ship B2B, don’t be surprised to see carriers work harder to retain your coveted commercial deliveries. Howev... View More
