Retailers view their e-commerce shipping service as an extension of their business. The quality and flexibility of their delivery solutions play a direct role in the decision-making criteria... View More
This article originally appeared in the March/April, 2018 issue of PARCEL.In the last installment of PARCEL Counsel — “Back to the Future: UPS and Last-Mile Delivery” — we saw how... View More
Have you ever had one of those “a-ha!” ideas? Perhaps there was a cool summer night when you were sitting around a campfire, and you came up with an idea to make a widget that would solve a... View More
Traditional and digital worlds are colliding as commerce between B2C, C2C, and B2B blur. This collision is straining supply chains around the world as consumers and businesses alike are demanding end-
Remember the shopping experience of old? Make yourself presentable, get in the car, drive to multiple locations – maybe even try on a few things, and then make your way to a line of people waiting... View More
Much has been written in the media lately about Amazon extending the benefits of its logistics network to transactions other than those originating at Amazon’s fulfillment centers (personally, I... View More
Millennials comprise almost a third of the US population and spend about $1.2 trillion yearly, more than any other generation, respectively. To attract and keep this highly valuable audience, online b
This article originally appeared in the March/April, 2018 issue of PARCEL. Annual shipping rate increases are an expected occurrence for shippers and customers alike. Shippers understand and acce... View More
With online sales continuing to grow at double-digit rates, retailers are looking for innovative solutions to improve their customer’s experience as well as minimize costs. A trending strategy... View More
There comes a point in nearly every growing e-commerce merchant’s journey when the topic of scalability must be explored. Scalability might take many forms for this growing business, but managing... View More
Last month, we published part one of a two-part series on the top enterprise labeling trends affecting the supply chain. This month, we'll take a look at the role analytics and cloud technology play... View More
With Amazon’s recent announcement of Shipping with Amazon, in which the company will pick up and ship packages to customers (effectively removing the need for third-party carriers), there’s
Imagine ordering a new computer or buying a set of golf clubs in the morning. And it arrives at your house two hours later. That’s same-day delivery, and it has the power to shift the last-mile... View More
Globalization and digital technologies are changing businesses, especially as companies look to find new ways to amplify growth and expand into new markets. To do this, companies must create efficienc
The booming trend of e-commerce shopping continues to grow, and not just in massive sales, but also in the actual size of products available. Sales of non-traditional, bulky items are now accessible f
With new technology constantly emerging to enhance the overall retail experience, customer expectations continue to rise. The typical online shopping process has improved in almost all phases, causing
In the last installment of PARCEL Counsel, we explored the legal characteristics of UPS and FedEx. While researching for that installment, I was reminded of the origin of UPS, which I would like to sh
As a result of the ongoing rise in e-commerce and the growth of Amazon Prime (which has an estimated 80 million US members), today’s online shoppers have very different expectations when it comes... View More
This was a successful and challenging peak season. Most volumes have exceeded projections, which has put pressure on the carriers to meet their customers’ delivery expectations. However, there is... View More
The provider that offers the fastest last-mile service wins the race, right? Think again! It’s all about customer service. Defining “customer service” often depends on your own business,... View More
Peak season exposes last-mile issues when consumer expectations are high and their tolerance for delivery delays is low. The smaller delivery mistakes and inconsistencies, like&n
Parcel auditing has always been a discipline built on precision. Define the rules, run them against the data, and recover what's owed. For years, that model worked well, and in many respects
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
