Much has been written about how the small package world would change if Amazon were to enter the market. Though mostly speculative, just about any information you can find on the topic establishes Ama
Retailers view their e-commerce shipping service as an extension of their business. The quality and flexibility of their delivery solutions play a direct role in the decision-making criteria... View More
Much has been written in the media lately about Amazon extending the benefits of its logistics network to transactions other than those originating at Amazon’s fulfillment centers (personally, I... View More
Millennials comprise almost a third of the US population and spend about $1.2 trillion yearly, more than any other generation, respectively. To attract and keep this highly valuable audience, online b
This article originally appeared in the March/April, 2018 issue of PARCEL. Annual shipping rate increases are an expected occurrence for shippers and customers alike. Shippers understand and acce... View More
There comes a point in nearly every growing e-commerce merchant’s journey when the topic of scalability must be explored. Scalability might take many forms for this growing business, but managing... View More
Last month, we published part one of a two-part series on the top enterprise labeling trends affecting the supply chain. This month, we'll take a look at the role analytics and cloud technology play... View More
With Amazon’s recent announcement of Shipping with Amazon, in which the company will pick up and ship packages to customers (effectively removing the need for third-party carriers), there’s
Imagine ordering a new computer or buying a set of golf clubs in the morning. And it arrives at your house two hours later. That’s same-day delivery, and it has the power to shift the last-mile... View More
With new technology constantly emerging to enhance the overall retail experience, customer expectations continue to rise. The typical online shopping process has improved in almost all phases, causing
The booming trend of e-commerce shopping continues to grow, and not just in massive sales, but also in the actual size of products available. Sales of non-traditional, bulky items are now accessible f
Globalization and digital technologies are changing businesses, especially as companies look to find new ways to amplify growth and expand into new markets. To do this, companies must create efficienc
In the last installment of PARCEL Counsel, we explored the legal characteristics of UPS and FedEx. While researching for that installment, I was reminded of the origin of UPS, which I would like to sh
This was a successful and challenging peak season. Most volumes have exceeded projections, which has put pressure on the carriers to meet their customers’ delivery expectations. However, there is... View More
The provider that offers the fastest last-mile service wins the race, right? Think again! It’s all about customer service. Defining “customer service” often depends on your own business,... View More
It seems as if Mother Nature is having its way with the supply chain industry lately. While the mighty river of the “Amazon effect” is a disruptive element in creating new levels of customer... View More
As a result of the ongoing rise in e-commerce and the growth of Amazon Prime (which has an estimated 80 million US members), today’s online shoppers have very different expectations when it comes... View More
Well, another peak season is in the books. And while the results aren’t fully quantified yet, there are still some interesting lessons we can draw from the exciting, and often chaotic, experience
Logistics processes and procedures are complex, and it’s common to still see physical documents shipped by express service providers to points of receipt, including your accounts payable, acco... View More
These two words were never meant to go together. However, in today’s ever-changing world (thanks to Amazon), consumers are expecting to receive their orders in two days for free. This has trul... View More
