The growing influence of Amazon is sending a ripple effect through e-commerce, impacting customer expectations and leaving merchants and warehouses scrambling for ways to keep up. With this chan... View More

There is zero doubt that the e-commerce market will continue to grow for the foreseeable future. According to Mastercard’s SpendingPulse report, retail sales grew 5.1% year-over-year to $850 b... View More

It’s always an enlightening exercise when the PARCEL Forum advisory board and staff select the winner of the Game Changer of the Year award, which is presented at our conference every fall. Ev... View More

The rapid growth of technology and the number of innovative service providers is advancing the variety of options available for retailers and direct-to-consumer brands to deliver products ordere... View More

In literature, a cautionary tale is folklore embedded with a moral message. Obvious danger is ignored, and the main character meets its demise as a result of certain misgivings. The lesson to be... View More

“In the land of the blind, the one eyed man is king,” – Erasmus To succeed in today’s fast-paced marketplace, businesses need to shine a light on every aspect of their organizat

As e-commerce sales continue to grow, so does consumer demand for same-day delivery. E-commerce distribution operations increasingly need fulfillment footholds in crowded urban areas and near hi... View More

With online sales continuing to grow at double-digit rates, retailers are looking for innovative solutions to improve their customer’s experience as well as minimize costs. A trending strategy... View More

Today’s supply chains are no longer simple Point A to Point B networks. They’re a digital, on-demand, and always-on ecosystem of complex, interconnected relationships. Every link relies on... View More

Online shops should stop looking at shipping as an expense and instead view it as a way of attracting customers. It is a fact that online shoppers check out an e-commerce merchant's delivery and return

Recent media outlets have reported a record high economic outlook and consumer sentiment that has led to ever-increasing e-commerce parcel volumes. This growth rate has put great pressure on shi... View More

Say the word peak, and the word season often won’t be far behind. Most sellers have at least one such major sales surge per year (usually around the holidays). And many are lucky enou... View More

E-commerce sales in North America will continue to climb over the next five years, with some projections showing an average growth rate of nearly 15% annually on the way to $821 billion by 2021... View More

The holiday season happens at the same time every year. We know it’s coming, but somehow most of us end up waiting until the last minute to buy gifts. And thanks to Amazon, we can now procrast... View More

The 2018 holiday season is upon us. According to the National Retail Federation, these two months alone — November and December — represent 16 to 30% of a retailer’s total sales for... View More

In a hyper-competitive, evolving digital supply chain, brands are required to deliver a positive experience. The faster the shipping, the better — and free shipping is essential. According to... View More

Analysts at Deloitte project that the 2018 holiday shopping season will see a 5.0% to 5.6% year-over-year increase in retail sales, with total sales projected to rise over $1.1 trillion. E-commerce sa

Electronic shopping was introduced back in 1979 when English inventor Michael Aldrich connected a modified TV to a transaction-processing computer via telephone line and opened the information systems

We all buy stuff. We buy it online, we buy it in stores. We buy it on marketplaces, we buy it from big and little retail stores, and we can now even buy it on Instagram. We use our laptops and o... View More

Much has been written on FedEx and UPS rate increases, but what another large logistics provider, Amazon? Net sales from third-party sellers continue to grow for the e-commerce behemoth, often r... View More