March 7 2023
With the onset of COVID, both UPS and FedEx suspended service guarantees that had been in place for years. These guarantees provided shippers a measure of compensation for the many potential issues ca
Feb. 27 2023
Breakups are never easy, even in the interconnected world of shipping goods. Like modern romance, most carrier breakups begin and end with money. This sentiment is especially true right now a... View More
Feb. 2 2023
Much has been made of the good and bad changes at FedEx. And rightly so. But it's not like the waters have been calm at the brown giant. Peak Surcharges by Any Other Name . . . Whe... View More
Nov. 11 2022
The tables have turned on shippers. Throughout the world, shippers are up against demand, skyrocketing rates, capacity, and unpredictability. Some of this is augmented by a new dynamic: the market is... View More
Nov. 9 2022
Since 2020, shippers have diversified their programs at a rapid pace. But what are the best strategies to determine which parts of your program should be given to each carrier? The common tool of the... View More
Nov. 7 2022
The e-commerce landscape has changed dramatically over the last two years. Retailers have had to balance the acceleration towards e-commerce and meeting consumers’ expectations of fast and f... View More
Nov. 3 2022
Typically, with a smaller organization, the responsibility of managing the carriers falls on the shipping manager or operations manager. This responsibility is in addition to the many other jobs requi
Oct. 5 2022
When shippers look at their next freight bill, costs may be higher than normal – or the relative normal of late, characterized by already high and plentiful surcharges. That’s because FedEx... View More
Sept. 29 2022
In the daily conversations I have with shippers across the country, including customers and prospects, there is increasingly a feeling that something fundamental changed. Many, particularly in... View More
Oct. 18 2021
Many things have changed in the past year, but one thing that is constant has been rising shipping costs. With today’s current market, the addition of more peak surcharges, decreased delivery perfor
Oct. 11 2021
In the current parcel market, demand heavily outweighs supply. The carriers are leveraging their temporary advantages as much as possible. So, is there really nothing to do but wait until things come... View More
Oct. 5 2021
As the summer of 2021 has seen a reduction in the COVID-19 lockdowns, what certainly has not been reduced are the capacity issues facing the parcel marketplace. While engaging with new partner... View More
Sept. 30 2021
After nearly two decades in a logistics management role at a prominent retailer, where building relationships was a major key to my success, I have changed roles. I always knew how important a... View More
Sept. 24 2021
In an era of restricted carrier capacity, ongoing changes to carrier pricing practices, and changing consumer behavior, one may wonder, is now the right time to diversify your stable of carriers? Many
Sept. 16 2021
Given the current landscape facing shippers, it has become increasingly important for shippers to recognize the new normal and a future with “perpetual peak” surcharges. This environment... View More
Sept. 3 2021
The post-COVID-19 supply chain is speeding up to satisfy the consumer who has money to spend and is quick to hit the buy button on their laptop or phone for a variety of items. Where the item... View More
Aug. 16 2021
On Friday August 13th, FedEx announced their peak season surcharges for the remainder of 2021 and into 2022. The size based surcharges will go into effect starting on October 4th, while the re... View More
Aug. 13 2021
In April, FedEx and UPS reinstated Money Back Guarantees (MBG) for on-time delivery on various express services, mainly Next Day Air and International Express packages. Generally, this was see... View More
July 28 2021
From the detailed rate tables and opaque service agreements to all the different delivery options, small parcel shipping is complex. Add to that annual general rate increases, peak season surc... View More
July 19 2021
During the onset of COVID in early 2020, UPS took many proactive steps to freeze customer discounts in the event that their rolling average dropped a portfolio tier. The rolling average was frozen at... View More