It seems today we are constantly being asked to find ways to cut costs. This is nothing new to those of us who manage parcel spending. In fact, we have become experts at reducing costs. We have learned... View More
Smart e-retailers look inward to control what they can by constantly improving the entire customer service experience. But many still operate with only a ‘rough idea’ of their true cost of... View More
Surcharges consist of all special handling surcharges and shipper-caused exceptions. They’re the charges your carrier adds to your invoice due to things like Saturday package deliveries or residential... View More
In today’s fast-paced business environment, we are all looking for ways to be more efficient in what we do. The old cliché “time is money” can sometimes keep us in a comfortable,... View More
Every once in a while, a person comes along in your career that influences your professional life as a mentor, or a colleague, or a friend; in my case, he was all three. His name was Les Sandler, and he... View More
The combination of advanced technology and ever-evolving consumer demand has earned the supply chain group a seat at the executive roundtable as an integral part of a company’s success. A 2012 Bloomberg... View More
Carrier Invoice Data provides more than simply the opportunity to pay carriers or measure cost. Those UPS and FedEx invoices provide Business Intelligence that will drive savings and process improvement... View More
For those shippers that use FedEx SmartPost, be prepared that effective July 15th, FedEx will be adding a delivery area surcharge of $0.25 per package, which will apply to FedEx SmartPost shipments destined... View More
There is a resource readily available to FedEx and UPS customers that, based on my experience, is underutilized and which has the potential to save businesses, companies and/or corporations money at a... View More
Have you ever visited a foreign country? If you did you probably learned some key things you needed to know:How to say, "Where is the bathroom?" Or how to say "Good morning, good day, good night."How much... View More
For many end-of-line packaging professionals, the choice of pallet packaging method may not immediately surface as a critical success factor when designing, upgrading or refurbishing a production line... View More
The same-day delivery industry is experiencing positive growth in both revenue and profitability, according to a survey released by the industry’s largest trade group, the Customized Logistics and... View More
Peter Drucker famously stated that "management is doing things right; leadership is doing the right things." Great leaders possess dazzling social intelligence, a zest for change, and above all, vision... View More
Today, if you’re a global enterprise shipping a vast number of shipments, or even a mid-sized company shipping a relatively high number of shipments, using multiple carriers isn’t just a good... View More
My best tip? Education!! Your distribution center should evolve and the best way to get your people to produce at their best is to train and educate. Formal education is nice but honing in on supply chain... View More
In 1492, a global shipping “first” achieved by Christopher Columbus produced the stunning news that: 1) the world was not as flat as it appeared and 2) international transits weren’t... View More
Now that spring has arrived, I’ve been spending a lot of time at the ball fields watching my 10-year-old son play baseball. At the end of every game, his coach offers up some words of wisdom as a... View More
